A Hands-on, Detail-Oriented, People-First Approach.

Successful property management is as much an art as it is a science. Delivering the best results for property owners and residents requires a commitment to best practices across each of the following areas:

Leasing & Tenant Relations

  • Thorough Tenant Screening: Our selection process ensures compliance with income verification requirements and fair housing laws.

  • Clear Lease Agreements: We use detailed, easy-to-understand leases that clearly spell out responsibilities, rules, and expectations.

  • Prompt Communication: We strive to be highly responsive to tenant inquiries, concerns, and maintenance requests. Good communication builds trust and reduces turnover.

Maintenance & Upkeep

  • Preventative Maintenance: We schedule regular inspections and maintenance (e.g., HVAC, plumbing, roofing) to avoid bigger issues down the line.

  • Work Order Tracking: We use the best available software to log and monitor maintenance requests, response times, and resolutions.

  • Vendor Relationships: We maintain a network of reliable contractors and service providers.

Regulatory Compliance

  • Compliance with Local, State, and Federal Laws: Our staff stay up to date on HUD, LIHTC, Fair Housing, ADA, and other applicable regulations.

  • Fair Housing Training: We ensure all staff are trained to prevent discrimination and comply with housing laws.

  • Annual Inspections & Reporting: We conduct self-audits and prepare for formal inspections (REAC, MOR, etc.).

Community Engagement

  • Resident Services: We coordinate with property owners to ensure residents are aware of the services available to them and that these experiences are safe and positive for all who participate. 

  • Community Building: We work with property owners to help manage events in apartment common spaces that build community connection.

  • Feedback Loops: We use surveys to gather feedback and make improvements.

Financial Management

  • Accurate Budgeting: We anticipate and budget for all operating expenses and capital improvements, making sure that we are aligned with applicable regulatory budget requirements.

  • Timely Rent Collection: We encourage the use of online portals for rent payment when possible, send regular reminders, and enforce late fee charges to ensure timely rent payment.

  • Detailed Record-Keeping: We maintain detailed, accurate, up to date and easily accessible financial and property records — crucial for audits, reporting, and tax season.

Technology & Automation

  • Property Management Software: we work with property owners to utilize the best software to manage leasing, maintenance, accounting, and communication.

  • Online Payments & Portals: We offer tenants multiple ways to pay rent, request service, and communicate.

  • Data-Driven Decisions: We track occupancy rates, maintenance costs, and turnover to inform needed adjustments to budgeting and decision making